EMEA, Technical Solution Engineer (TSE) in London at CDNetworks Europe, CO. LTD.

Date Posted: 2/17/2021

Job Snapshot

  • Location:
  • Date Posted:

Job Description

Purpose of Job:-

The role is to be part of the Technical Solution Engineering team to deliver high quality service to customers externally and technical support to sales team internally.

Main Duties and Responsibilities:

  • Be important part of TSE team to provide Customer support:
    • work local time to provide high quality customer support;
    • Being off-hours time emergency contact at times.
  • Work closely with Sales team to:
    • Provide expert support on trial/onboarding configurations;
    • To be the specialist to conduct performance tests;
    • Look after initial customer onboard (new customers and strategic customers);
    • Perform service activations/changes/deactivations;
    • Work with Sales on customer implementations and trials;
    • Manage Salesforce case for every unique inbound issue from sales.
  • VIP3 operation:
  • VIP3 strategic customer support;
  • VIP3 operational analysis report;
  • VIP3 customer monitoring and optimize configuration.
  • Work with relevant parties to manage customer outage issues:
  • SFA setup completion notice;
  • Organize RCA/RFO documents to customer, maintain customer relationship

Job Requirements

Minimum Requirements:

  • Bachelor’s degree in Engineering, Computer Science, or related technical field.
  • Minimum 2 years of relevant experience in a client-facing environment, i.e. Consulting, Pre/Post-Sales Engineering, Professional Services or others technical field support.
  • 2+ years of experience with Internet technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS/QUIC, etc.), including an understanding of CDN, Enterprise Applications and Mobile technologies.
  • 2+ years of experience with Internet or Enterprise Security and an understanding of basic security architecture and functional elements including firewalls, DDoS protection, etc.
  • Experience working with some of the security technologies and tools like IDS, IPS, Log Analysis, Encryption and VPN, Identity and Access Management, Mobile Security, Networking Scanning etc.
  • Experience with Edge Computing / DevOps tools such as Docker, Kubernetes, Jenkins, Maven, GitHub, etc.

Abilities Required:

  • Business acumen with demonstrated success in the above responsibilities.
  • Excellent verbal and written communication skills
  • Ability to build and maintain business relationships with customers.
  • Strong team building and leadership skills
  • High degree of analytical and problem-solving skills
  • High degree of organization, attention to detail and an ability to multi-task.

Other Feature of Job:

  • This job performs in a professional office environment, and uses standard office equipment such as laptop computers, smartphone, and copy / scanner machines.