Malaysia, NOC Engineer in Kuala Lumpur at Wangsu Technology

Date Posted: 11/13/2019

Job Snapshot

Job Description

OVERVIEW
 
We are looking for junior candidates eager to learn our technology, support our products, and grow to bigger roles in the company.  As a NOC engineer, you will be part of a large team in Malaysia supporting a 24/7 CDN, which is a large, distributed SaaS cloud offering in over 300 locations around the world.
 
RESPONSIBILITIES
  • Monitor and support our CDN and other services to meet Service Level Agreements (SLA’s).
  • Perform support primarily via e-mail and web portals but also some via telephone.
  • Work with internal escalation teams to support resolution of service issues.
  • Record and maintain knowledge collected from each issue in a central location.
  • Perform all work in accordance with company processes.
  • Other duties as required.
 
 

Job Requirements

REQUIREMENTS

  • Candidate must possess at least a Diploma/Bachelor's Degree in Computer Science/Information Technology or equivalent.
  • Domain experiences desired:  Linux, RHCSA/RHCE, HTML, CCNA, DNS, TCP/IP
  • Required language(s):  English written and spoken.  Mandarin written and/or spoken is an advantage.
  • Network Operations Center (NOC) or related IT support experiences are advantages.
 
Additional Criteria
  • Fast learner; training will be provided.
  • Good written communication skills, able to work independently, reliable.
  • Good analytical and problem-solving skills.
  • Must be able to work in rotating shifts.