This site uses cookies. To find out more, see our Cookies Policy

Malaysia, Senior/Lead NOC Engineer in Kuala Lumpur at Wangsu Technology

Date Posted: 1/24/2019

Job Snapshot

Job Description

OVERVIEW

We are looking for experienced candidates who can learn our products, write procedures, help solve complex technical problems, and grow to bigger roles in the company.  As a NOC senior/lead engineer, you will be part of a large team in Malaysia supporting a 24/7 CDN, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

 

RESPONSIBILITIES

  • Learn new products and product changes, as well as train NOC engineers to support them.
  • Create documents, procedures, and process changes to support our products.
  • Monitor and support our CDN and other services to meet Service Level Agreements (SLA’s).
  • Perform support primarily via e-mail and web portals but also some via telephone.
  • Work with internal escalation teams to support resolution of service issues.
  • Record and maintain knowledge collected from each issue in a central location.
  • Perform all work in accordance with company processes.
  • Other duties as required.

 

.

Job Requirements

REQUIREMENTS

  • Candidate must possess at least a Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Computer Science/Information Technology or Equivalent
  • 4-7 years of domain experience required in 2 of the 5: Linux system administration, senior NOC, HTML, CCNA, Customer Support Centre
  • At least 3 years of NOC or technical support experience is required
  • At least 2 years of training or mentoring experience needed
  • At least 2 years of technical documentation or process/procedure creation experience required
  • Knowledge of web monitoring tools/portals will be a plus
  • Required language(s): English written and spoken.  Chinese written and/or spoken is an advantage.

 

Additional Criteria:

  • Able to learn and train others quickly; able to apply new concepts quickly
  • Very good written communication skills, able to work independently, reliable.
  • Excellent analytical and problem-solving skills.
  • Good process management, especially on process improvement.

 

Suitable candidates will be offered Senior NOC Engineer or Lead NOC Engineer positions depending on level of skills and experience relevant to these roles