US, Junior NOC Technician in Los Angeles, CA at Quantil Networks Inc.

Date Posted: 11/25/2019

Job Snapshot

Job Description

QUANTIL NETWORKS, INC. is looking for a Jr. NOC Technician to provide field support and to monitor, receive, analyze, resolve or escalate system/service incidents for all global IT systems in a 24x7 environment. The Jr. NOC Technician will ensure all incidents are logged and resolved, gather all relevant data, ensure all incidents and tasks follow the appropriate procedures, support data center activities including planned work, and other requests as needed. QUANTIL NETWORKS, INC. offers competitive compensation with demonstrated experience

Job Scope:

  • First responder to all alerts and problem reports while managing communications between departments and handling crisis documentation and dissemination after the fact
  • Responding to and resolving tickets logged both internally and externally
  • Performing general system administration duties including OS patching and upgrades, batch job monitoring, system and hardware diagnostics, and other activities to ensure optimal health and performance of all systems as required
  • System Administration of customer environments both physical and virtual for managed and dedicated hosting clients
  • Assisting senior level staff to configure customer requirements
  • Escalating critical incidents to senior level staff for resolution
  • Physical deployment of network devices, servers, cables, etc.
  • Assembling server hardware for deployment and OS installation

Job Requirements

Requirements:

  • Willingness and ability to travel at least 50% of the time, including international if necessary.
  • Have reliable transportation and be able to travel between various California job sites within Los Angeles, San Bernardino, and Orange counties, as directed by the company.
  • 2+ years Network Operations Center experience in North America
  • High school diploma and/or GED equivalent required
  • A keen analytical and structured approach to problem solving
  • Willingness to learn in a fast-paced environment
  • Strong communication skills
  • Excellent documentation skills
  • Proven ability to work independently
  • A dedication to customer satisfaction
  • Schedule flexibility with ability to work non-standard business hours
  • Must be able to multitask efficiently
  • Must be able to lift 50 lbs.
  • Available for 24x7 on-call basis to debug and troubleshoot production issues, as well as after-hours deployments
  • Highly responsible, self-motivated, and able to thrive in an energetic, fast paced, high growth, entrepreneurial environment
  • Strong team player who can build strong relationships at all levels of the organization
  • Have excellent communication skills - written, verbal, presentation and interpersonal

Preferred...

  • AA or BS in Computer Science or related field
  • Experience administering Windows Servers (2k3 – 2k12) AND Linux (RHEL / CentOS) systems and networks
  • Experience with Linux AND Windows server OS and applications
  • Experience troubleshooting OS and Hardware issues
  • Experience supporting existing infrastructure
  • Experience resolving client requests in a timely manner
  • Strong troubleshooting skills