US, Technical Writer in Santa Clara, CA at CDNetworks Inc.

Date Posted: 10/18/2019

Job Snapshot

Job Description

Note: This is a 6-month contract role (subject to extension or conversion to permanent position).


We are seeking a talented Technical Writer to join our thriving team.

Technical writers are the advocates, researchers, and communication experts who enhance the value and reliability of our solutions amongst our customers across the region. You will utilize your technical expertise and professional writing skills to create technical documentation and manuals to convey complex information in a concise, effective, consistent and compelling manner.

You should be intellectually curious, analytical and resourceful with a passion for producing high- quality accurate content for Web/Cloud-related services and solutions. You are also able to inject creativity into structured writing, thereby educating and informing on a range of topics whilst engaging the reader.


  • Produce an array of technical content including user guides, product factsheets, standard operating procedures, technical design specifications, etc.
  • Collaborate with Engineering, Product Management teams and Subject Matter Experts to obtain an in-depth understanding of our platforms, product features, end user requirements.
  • Enhance existing and new documentation with inclusion of illustrations, diagrams, charts, navigation controls, etc. while adhering to standards for graphics, format, style and workflow.
  • Coordinate the publication and distribution of technical materials online.
  • Maintain a comprehensive library of technical terminology and documentation.
  • Continually evaluate current content and manage updates or revisions to technical literature.
  • Participate in the continuous delivery of releases using a lean, agile process.
  • Proactively keeping abreast of developments in the Internet technologies industry.

Job Requirements


  • About 3 - 5 years of technical writing, technical blogging, product documentation or online publishing experience in the IT domain.
  • Technical documentation experience involving APIs, portals, SaaS solutions or web-related technologies.
  • Good knowledge of structured documentation models (i.e. DITA, XML)
  • Hands-on experience with the following:
    • Source control, version control or content management application (especially Github)
    • Text authoring tools (especially Madcap Flare)
    • Ticketing systems (especially JIRA)
  • Excellent verbal and written communication skills.
  • Detail-oriented, well-organised and possess ability to work in cross-functional teams while managing multiple projects under competing deadlines.
  • Possess an aptitude and passion for writing and technology.
  • Ability to quickly learn and understand complex topics.

Preferred skills and experience

  • Bachelor’s degree in Computer Sciences, Information Technology or relevant fields.
  • Knowledge of Cloud computing, web technologies, cyber security concepts
  • Knowledge of Linux operating systems.
  • Good understanding of software development principles


Note: Writing samples are to be provided.


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