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US, Security Account Manager (SAM) in Diamond Bar, CA at CDNetworks Inc.

Date Posted: 11/16/2018

Job Snapshot

Job Description

OVERVIEW

CDNetworks’ Security Account Manager (SAM) will be a Subject Matter Expert and evangelist of our suite of Security products and services. You will play a pivotal role in growing revenue within new and existing customer accounts by partnering closely with our Sales team and regional Security Account Managers.

In this position, you will be the primary interface for pre-sales customer engagements and post-sales service support whilst actively identifying opportunities to upsell our Cloud Security offerings and ensure a high level of customer satisfaction via ongoing performance monitoring and consultation.

You should be a team player who enjoys interacting with people and has a ‘can-do’ personality. You should also be passionate about Network/Cloud Security-related technologies and possess a knack for solving complex technical problems.

RESPONSIBILITIES

Pre-sales

  • Assist Sales Engineers (SE) with Penetration and Vulnerability testing audits for prospective customers so as to garner interest in our services.
  • Provide recommendations during trial phase to address customer’s security risks.
  • Configure security rules, policies and templates.
  • Map and translate competitor vendor’s security configuration rules and policies to CDNetworks Metadata.

Post-sales

  • Understand scope of work for onboarding integration and set up new configurations for security applications, so as to ensure a smooth Go-live process.
  • Collaborate with regional SAM’s in EMEA and APAC for Tier 1 support of Named/Strategic accounts by adopting a follow-the-sun model
  • Build, collaborate, retain and share Security knowledge management material on industry-specific solutions with regional SAMs.
  • Develop scripts to mitigate against Security attacks and train local SE’s.

 Upsell

  • Introduce new revenue opportunities via the positioning of our DDOS, API, WAF, Bot Management and Managed Service offerings to customers.

Managed Services

  • Continuous follow-up with customers during onboarding phase to maintenance phase (including training, ongoing rule enhancement and tuning, performance monitoring, sharing of new features and updates of issue resolution statuses).
  • Conduct quarterly vulnerability scans, review and analyse scan results for discussion with customers.
  • Communicate feedback and product requirements to the Product Management team.

Job Requirements

REQUIREMENTS

  • University degree in Computer Science, Computer Engineering, Information Technology, Internet/Network Security or related discipline.
  • About 5 - 7 years relevant experience in customer-facing pre-sales and post-sales positions, ideally with direct hands-on exposure to operating and troubleshooting network / web / application / endpoint security services.
  • Strong knowledge of CDN-based Cloud Security e.g. DDoS mitigation, web application security, and web performance is preferred.
  • Solid understanding of Internet Delivery Protocols (i.e. DNS, TCP/ IP, HTTP) and Hosting Infrastructure (i.e. load balancers) is required.
  • Strong Linux or Windows system administrator skills.
  • Strong communication skills in order to act as a bridge between customers and the service operations team.
  • Willing to work beyond business hours or be on-call as and when required.

Preferred skills and experience

  • Possess web security and compliance experience (e.g., Firewalls, IPSec VPN, SSL, IDS/IPS systems, DDoS prevention and PCI, SOX, HIPAA, etc.)
  • Possess at least 1 or more security-related certifications, such as CISSP, CEH, CISA, CISM, SECURITY+, OSCP, etc
  • Practical skills of deploying and operating network and network security appliances, e.g. switches, routers, firewalls, IPS, WAF
  • Possess knowledge in Cyber-Security trends and attack methodologies (APTs, Zero-Day attacks, OWASP Top 10, Anonymous, Lizard Squad, etc).
  • Practical knowledge of Internet transit, e.g. BGP and AnyCast
  • Proficiency in both English and Chinese is preferred, as you may need to work with advanced tier support teams in China and South Korea.

 

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