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US, Technical Account Manager in Diamond Bar, CA at CDNetworks Inc.

Date Posted: 11/18/2018

Job Snapshot

Job Description

OVERVIEW

Do you love working with customers, have you been known as the trusted technical advisor who has a knack to make complicated technical concepts simple?

If the answer to these questions is YES, CDNetworks would like to present you with an opportunity to work with their Enterprise customers from Enterprise, E-Commerce, Media &  Banking Financial Industry.

You will play a pivotal role in working along side the Territory Sales Manager (TSM) and partner with them in uncovering technically upsell opportunities. You will be technically leading, planning & executing upsell projects with our existing customers. 

RESPONSIBILITIES

  • Understand customer applications environments and document what, how & why they consume CDNetworks Services.
  • Partnering with TSM’s, taking proactive initiatives to Uncover/Identify Technical Upsell opportunities within existing accounts.
  • Is very organized in managing,documenting, tracking and executing multiple upsell opportunity projects.
  • Adheres to timelines and provides deliverable status to internal & external stakeholders.
  • Educates customer on new Products, features & use cases through Portal Demos, Presentations and white papers.
  • Setup appropriate configuration required to successfully complete POC’s.
  • Escalate, Document, technical feature gaps, questions, concerns, raise them within the core team required.

ATTRIBUTES FOR SUCCESS

  • Technical Aptitude - Ability to quickly learn new systems.
  • High-Adaptability – Ability to adapt to internal policies/ processes / procedures and changing direction of a task/project.
  • Outgoing, professional and articulate; great customer & communications skills.
  • Ability to multitask, prioritize a variety of tasks and meet deadlines.
  • Must be reliable and heavily resourceful in solving issues.
  • Amiable, professional and enjoys daily interaction with peers and client groups; natural ability to form professional relationships with all levels and departments within the company.
  • Meticulous attention-to-detail.
  • Possesses good /sound judgment.

Job Requirements

REQUIREMENTS

  • Bachelor’s degree in Engineering, Computer Science, or related technical field.
  • Minimum 1-2 years of relevant experience in a client-facing environment, i.e. Consulting, Sales /System Engineering, Professional Services or other technical field support.
  • Experience with web performance measuring tools, such as Catchpoint, Dynatrace, Soasta as well as, Security or Monitoring.
  • Hands-on knowledge of Internet technologies, including HTTP/S protocols and use of protocol analyzers, such as Web Inspector, Fiddler, LiveHTTPHeaders, and Firebug. Solid understanding of HTML and web application concepts and architectures.
  • Understanding of the following:  Public, Private Hybrid Cloud environment ,SaaS or Identity Management & networking concepts, including network topologies, DNS, and TCP; Web server (e.g., Apache) or CMS deployments, including server configuration in a Web 2.0 environment.
  • Able and willing to travel domestically (up to 20%), required.